Orders & Shipping
- Pricing Policy
- Sales Tax
- Quality Control
- Order Processing
- Split Orders
- Shipping and Delivery Options
- Signature Requirement
Should any pricing or copy errors occur on this or any third party website operated by or on behalf of REEDS Jewelers, Inc., we reserve the right to correct them. We strive to maintain an accurate price representation for all products represented herein. Price discrepancies, as the result of technical or human error, will not be honored.
Sales tax is determined by the state and zip code to which you are delivering your order, and is calculated based on the total cost of your order. There is no tax charged for orders delivered to states that do NOT have a REEDS store or fulfillment location. We currently have locations in the following states:
Alabama Arizona California Colorado Florida Georgia Illinois Indiana Iowa Kentucky Louisiana Maine Maryland Michigan Minnesota Mississippi Nebraska Nevada New York New Jersey North Carolina Ohio Pennsylvania South Carolina Texas Tennessee Utah Virginia Washington Wisconsin West Virginia
All products are carefully inspected by our quality control team when they are received from our vendors. They verify that each item meets the exacting quality standards that we have set for that product. Our quality control team will again inspect your order prior to shipping to insure the product still meets these standards after having been sized or custom ordered.
Due to the current situation with COVID-19, you may experience delays in delivery. We apologize for any inconvenience this may cause. We value our customers greatly and thank you for your patience and understanding during this time.
Order processing in most cases will include credit card validation, name and address verification and fraud protection screening for your security. Order processing also includes sizing and special ordering if required. Once these steps are complete, your order is ready for final inspection and packaging.
Orders for in stock items that do not require special sizing or ordering will be processed as follows:
- Orders placed prior to 12:00 PM Eastern Time Monday through Friday, will be processed and shipped the same day.
- Orders placed after 12:00 PM Eastern Time Monday through Friday or on Saturday, Sunday or holidays, will be shipped the next business day.
Orders requiring special sizing ordering will be processed as follows:
- Standard sizes for most rings are size 7 for women and 10 for men. To request a ring in any other size can add up to 5 business days to the total delivery time. The additional time that will be added to the total delivery time is noted in the drop down menu where the size is chosen.
- Some ring materials, such as stainless steel, titanium or intricately carved or engraved rings must be special ordered, for non-standard sizes, from the manufacturer. The additional time that will be added to the total delivery time is noted in the drop down menu where the size is chosen.
- If you cannot find what you want among our, extensive online selection, please don't hesitate to contact us for any special requests. We will attempt to accommodate your request to the best of our ability.
It is our goal to ensure that all customers receive their merchandise in the timeliest manner possible. If all the items on an order are not available to ship from one location we will, at no cost to you, fulfill the order from multiple locations. When this occurs you will receive a shipment confirmation email with multiple tracking numbers.
Shipping and Delivery Options
REEDS Jewelers is proud to provide our customers with free shipping on all orders over $30 in the continental US!
Once processed, your order will be shipped out and arrive at your designated shipping destination according to the delivery method you selected when you placed your order. Current shipping and delivery options for in stock items include the following;
- Standard - FREE over $30 or $5: Orders will be shipped via FedEx SmartPost® or UPS Surepost and should arrive within 2-7 business days* of being shipped from our fulfillment center.
- Express - FREE over $300: Orders will be shipped via FedEx Express or UPS 2nd Day Air and should arrive within 2 business days* of being shipped from our fulfillment center
- Express - $8.50: Orders will be shipped via FedEx Express® or UPS 2nd Day Air and should arrive within 2 business days* of being shipped from our fulfillment center.
- Overnight - $15: Orders will be shipped via FedEx® or UPS Overnight service and should arrive within 1 business day* of being shipped from our fulfillment center.
- PO Box - FREE over $30 or $5: Orders will be shipped via FedEx SmartPost or USPS First Class Mail and should arrive within 7-9 business days* of being shipped from our fulfillment center.
- APO/FPO - FREE over $30 or $5: Orders will be shipped via USPS Priority Mail and should arrive within 7-14 business days* of being shipped from our fulfillment center.
- Alaska and Hawaii - $25: Orders will be shipped via FedEx Express or UPS 2nd Day Air and should arrive within 2 business days* of being shipped from our fulfillment center.
- SHOPRunner 2-Day: ShopRunner is a membership program that gives you and your family Unlimited Free 2-Day Shipping and other great benefits on millions of Eligible Items from the Biggest and the Best stores. Orders will be shipped via FedEx Express or UPS 2nd Day Air and should arrive within 2 business days* of being shipped from our fulfillment center.
*Transit times listed in this section do not include order processing time. All items on REEDS.com have a "Processing Time" and a "Transit Time". To determine when you will receive each item in your order, add "Processing Time" and "Transit Time" together (Processing Time + Transit Time = Total Estimated Time for Delivery). For example, if you have selected an item that has a processing time of 3-5 business days, and you select Overnight shipping, then your item will be delivered within 4-6 business days. For additional information on order processing times, please refer to the section titled Order Processing.
All shipments over $1,000 will have a signature requirement. If you have any questions or concerns, please call 844-733-3740.