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Jewelry and Watch Care Plans

Why buy a REEDS Care Plan?

REEDS Jewelers wants your watch or jewelry purchase to stay as beautiful as the day you purchased it. That's why we recommend you protect your jewelry investment beyond the initial warranty period with a REEDS Jewelers Care Plan.

PLEASE NOTE: Jewelry Care Plans are only available to residents of the United Sates and military and government personnel with APO, FPO or DPO addresses. REEDS customers who purchase their Care Plan at a REEDS Jewelers store will be covered when traveling internationally. Please refer to your Care Plan information brochure provided with your purchase for additional details, or contact us with any questions.

REEDS Jewelry Care Plan

Keep your jewelry as beautiful as the day it arrived.

Protect your fine jewelry with one of REEDS' Jewelry Care Plans. Our jewelry care plans provide either three years or a lifetime of free quality jewelry repairs. Customer service is available 24/7 at 1-866-742-2562 or simply return your items to a REEDS store for service. With our Jewelry Care Plans, you can be assured that your covered jewelry will continue to maintain its radiance for years to come.

Lifetime Jewelry Protection Includes:

Coverage from failures including those due to normal wear & tear, such as:*

  • Broken, worn or bent prongs
  • Stretched or broken pearl strands
  • Cracked or thinning ring bands
  • Kinked chains and broken clasps
  • Broken earring posts or backs

Gemstone and diamond coverage

  • Cracks, chips or scratches
  • Loss of diamonds and gemstones due to a defect in the setting

Additional plan features

  • Unlimited ring resizings
  • 24/7 customer service

3-Year Jewelry Protection Includes:

Coverage from failures including those due to normal wear & tear, such as:*

  • Broken, worn or bent prongs
  • Stretched or broken pearl strands
  • Cracked or thinning ring bands
  • Kinked chains and broken clasps
  • Broken earring posts or backs

Gemstone and diamond coverage

  • Cracks, chips or scratches
  • Loss of diamonds and gemstones due to a defect in the setting

Additional plan features

  • Renewal after three years
  • 24/7 customer service

If it is determined that your jewelry is beyond repair, you will be reimbursed for the amount you paid for the item, plus sales tax.

*See terms and conditions for complete details. Limitations and exclusions apply.

REEDS Watch Care Plan

Keep your watch running like new.

Protect your new watch purchase with a REEDS Jewelers Service Plan. Our watch service plan provides two years OF UNLIMITED FREE quality watch repairs at any REEDS Jewelers store nationwide or by calling our toll-free service number.

The service plan provides coverage for repairs to virtually every part of your watch including:

  • Movement
  • Crystal
  • Case
  • Bezel
  • Band
  • Clasp
  • Stem
  • Crown

Click here for Service Plan terms and conditions.


PANDORA Charm Care Plan

Keep your PANDORA charm as beautiful as the day it arrived.

Protect your PANDORA charm with our PANDORA Charm Care Plan. Our charm care plans provide three years of protection for the entire PANDORA charm, with a one-time replacement if your charm is damaged due to defects (including those caused by normal wear and tear). Customer service is available 24/7 at 1-866-742-2562 or simply bring your charm to a REEDS store for in-store replacement. With our PANDORA Charm Care Plan, you can wear your charms with confidence all the time!

3-Year PANDORA Charm Protection Includes:

Coverage from failures including those due to normal wear & tear, such as:*

  • Broken or dented metal
  • Worn or damaged finishes
  • Chipped or broken enamel
  • Broken clasps

If you wish for your charm to be repaired and not replaced, let your REEDS associate know and, if possible, every attempt will be made to restore the charm to its original beauty.

*See terms and conditions for complete details. Limitations and exclusions apply.

How to obtain service under a REEDS Care Plan

Obtaining service with a REEDS Care Plan is easy.

For customers near a REEDS store

If you are near a REEDS store, you simply take your watch or jewelry item that was covered under a REEDS Care Plan back to any REEDS Jewelers store. Be sure to bring the following with you:

  • your original REEDS purchase receipt (from a REEDS store, Reeds.com or a REEDS catalog purchase)
  • your copy of the REEDS Care Plan brochure that was provided to you when you first purchased the item

These items may be required to obtain service.

Not sure where a REEDS store is located?

Check out our store locator on our website to see if there is a REEDS store near you.

Not near a REEDS store?

No worries! Just call our REEDS Care Plan hotline at 1-866-742-2562. A REEDS Care Plan representative will provide you with instructions on how to obtain remote service nationwide for your fine jewelry or watch purchase. Please be sure to have your original REEDS purchase receipt available at the time of your call; you may be asked for receipt information.