Orders & Shipping

Table of Contents:

Pricing Policy

Should any pricing or copy errors occur on this or any third party website operated by or on behalf of REEDS Jewelers, Inc., we reserve the right to correct them. We strive to maintain an accurate price representation for all products represented herein. Price discrepancies, as the result of technical or human error, will not be honored.

Sales Tax

Sales tax is determined by the state and zip code to which you are delivering your order, and is calculated based on the total cost of your order. There is no tax charged for orders delivered to states that do NOT have a REEDS store location. We currently have stores in the following states:

Alabama Arizona California Florida Georgia Indiana Kentucky Louisiana Maryland Mississippi New York North Carolina Pennsylvania South Carolina Texas Tennessee Virginia West Virginia

Quality Control

All products are carefully inspected by our quality control team when they are received from our vendors. They verify that each item meets the exacting quality standards that we have set for that product. Our quality control team will again inspect your order prior to shipping to insure the product still meets these standards after having been sized or custom ordered.

Order Processing

Order processing in most cases will include credit card validation, name and address verification and fraud protection screening for your security. Order processing also includes sizing and special ordering if required. Once these steps are complete, your order is ready for final inspection and packaging.

Orders for in stock items that do not require special sizing or ordering will be processed as follows:

  • Orders placed prior to 12:00 PM Eastern Time Monday through Friday, will be processed and shipped the same day.
  • Orders placed after 12:00 PM Eastern Time Monday through Friday or on Saturday, Sunday or holidays, will be shipped the next business day.

Orders requiring special sizing ordering will be processed as follows:

  • Standard sizes for most rings are size 7 for women and 10 for men. To request a ring in any other size can add up to 5 business days to the total delivery time. The additional time that will be added to the total delivery time is noted in the drop down menu where the size is chosen.
  • Some ring materials, such as stainless steel, titanium or intricately carved or engraved rings must be special ordered, for non-standard sizes, from the manufacturer. The additional time that will be added to the total delivery time is noted in the drop down menu where the size is chosen.
  • If you cannot find what you want among our, extensive online selection, please don't hesitate to contact us for any special requests. We will attempt to accommodate your request to the best of our ability.

Split Orders

It is our goal to ensure that all customers receive their merchandise in the timeliest manner possible. If all the items on an order are not available to ship from one location we will, at no cost to you, fulfill the order from multiple locations. When this occurs you will receive a shipment confirmation email with multiple tracking numbers.

Shipping and Delivery Options

REEDS Jewelers is pleased to offer our customers complimentary free shipping for orders shipped anywhere in the continental United States. Please refer to the table below for estimated delivery time frames and shipping fees. Processing time varies by item and will be specified when placing your order.

PLEASE NOTE: Due to the inclement weather in the Eastern part of the country, our distribution center and shipping partners are experiencing delays in order processing and shipping. This could potentially affect any orders that are placed, but please know that we are working diligently to get orders to you as soon as possible. We are very sorry for any inconvenience that this may cause.

Method Transit Time Price
Complimentary 2-7 business days + processing time* FREE
Express 2 business days + processing time* $8.50
Overnight 1 business day + processing time* $15.00
P.O. Box
2-7 business days + processing time* FREE
APO/FPO 7-14 business days +processing time* FREE
Alaska/Hawaii 2 business days + processing time* $25
SHOPRunner 2-Day 2 business days + processing time* FREE**

*Transit times listed in this section do not include order processing time. All items on REEDS.com have a "Processing Time" and a "Transit Time". To determine when you will receive each item in your order, add "Processing Time" and "Transit Time" together (Processing Time + Transit Time = Total Estimated Time for Delivery). For example, if you have selected an item that has a processing time of 3-5 business days, and you select Overnight shipping, then your item will be delivered within 4-6 business days. For additional information on order processing times, please refer to the section titled Order Processing.

**ShopRunner is a membership program that gives you and your family Unlimited Free 2-Day Shipping and other great benefits on millions of Eligible Items from the Biggest and the Best stores. Orders will be shipped via FedEx Express or UPS 2nd Day Air and should arrive within 2 business days* of being shipped from our fulfillment center.

Shipping Address and Signature Requirement

All orders where the REEDS Jewelers credit card is used as payment must be sent to the customer's billing address. Also, all shipments over $1,000 must ship to the billing address on your order and will require a signature. If you have any questions or concerns, please call 877-733-3740 and we would be happy to assist you.