All PANDORA jewelry products are covered by a 1-year warranty covering manufacturing defects. Using non-PANDORA charms can damage PANDORA bracelets. As such, PANDORA will not replace, fix, or repair a product that has been used with non-PANDORA products. Stretching of PANDORA chains and bracelets is not considered a manufacturing defect. Do not expose your PANDORA products to harsh chemicals or environments. Silver pieces are given detail by oxidation. Exposure to harsh chemicals or environments can alter the appearance of your PANDORA product. These include, but are not limited to, liquid silver polish, pools, hot tubs, oceans and spas.
from PANDORA are designed to ensure low maintenance and have a long life expectancy, as do their batteries, which last up to six years. The warranty does not cover use of batteries other than those specified by PANDORA. The crystal, crown, strap and/or bracelet are excluded from the warranty.
General wear and tear, misuse and tarnishing are not covered under the warranty.
The warranty does not cover normal wear and tear, damages caused by accidents, mishandling, improper or abusive use (knocks, dents, crushing, etc.) or use of batteries other than those specified by PANDORA. The crystal, crown, strap and/or bracelet are excluded from the warranty.
Maintenance/Wear and Tear
Gold and silver are soft metals and become worn with use. This applies to all jewelry. Depending on the degree of use, it is advised that you have your PANDORA jewelry checked at least once a year by a goldsmith. Clasps, mounts and soldering should be checked.
Cut Chain/Stuck Charm
If the chain has been cut or twisted to pieces, the jewelry is not covered by the warranty. Please do not try to repair the jewelry yourself. Do not attempt to force the charms off or to cut the chain. If a charm has become stuck, it could be due to the charm itself or the bracelet. Therefore, always send all the parts to a REEDS Jewelers Store Location for repair. If you are not located near a REEDS Jewelers Store Location, you can contact us directly for assistance.
If it is determined that the piece of jewelry is defective, it will be covered by the warranty and the item will be repaired or exchanged free of charge.
The warranty does not cover defects which arise as a result of the customer using non-genuine charms on PANDORA bracelets. In such cases, the bracelet will be returned to you.
What do I do if my PANDORA jewelry is lost or stolen?
The warranty does not cover lost or stolen items. PANDORA recommends the use of safety chains on bracelets and insurance coverage is advisable on all valuable jewelry.
My PANDORA jewelry is damaged. What should I do?
Please return faulty or damaged items to any REEDS Jewelers Store Location so they can be sent to the PANDORA Repairs and Services Department for evaluation. We would advise that you return to the store where the item was originally purchased. If you are not located near a REEDS Jewelers Store Location, you can contact us directly for assistance. You will be kept up-to-date on the progress of your repair/replacement and the item will be returned to the store when the assessment/repair is complete.
Can my PANDORA jewelry be repaired?
This depends on the work required and will be evaluated on assessment. PANDORA offers repair service, which includes clasps replacement, fixing clasps, re-threading of charms, removing stuck beads and tightening clips and clasps.
A small fee may be required for repairs made for items outside of the warranty or where there is no proof of purchase.